ORDERS & PAYMENTS
We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at [email protected] monday through friday 9am to 5pm pst. we are happy to answer all questions you may have!
If you wish to cancel your order, please email us at [email protected] as soon as you can! Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are sometimes unable to cancel or make changes to your order after you have placed it with us if the order has already shipped out.
Once your order has been placed you will receive a confirmation email that we are processing your order. Once your order has been shipped you will receive a separate email with a tracking number. To view the status of pending orders, you can visit the order history page while signed in to your account.
All items in the sale category, One-Of-A-Kind Crystals and Large Crystals are final sale and cannot be returned.
Credit Cards- We accept American Express, Mastercard, Visa, Discover, Check and U.S. Money Orders. We do not accept Cash or Travelers Checks.
PayPal - Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Store credit and gift certificates- Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. Our E-Gift Cards are instantly delivered via e-mail, redeemable on our website, and they never expire!
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
Only California residents will be charges sales tax.
We recommend for all international orders that you use the Paypal option to process international credit cards. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your credit card number.