We put together a list of our most Frequently Asked Questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at email@example.com or call us at 1 (866) 674-4367 Monday through Friday 9AM to 5PM PST. We are happy to answer all questions you may have!
Energy Muse does not ship Saturdays, Sundays or on national holidays. Orders ship within 3-5 business days. Occasionally, orders will take longer depending on gemstone availability. We will notify you if this is the case with your order.
Continental US orders are shipped via UPS or USPS. All continental US orders must ship to a physical address, please do not use a PO Box as your shipping address.
Credit Card approval must be obtained before the order is shipped. You will receive a follow-up email confirming the total of your order, including shipping and handling charges and sales tax.
You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.
Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs as low as we can. We will notify you if your order is delayed.
Yes, we can ship internationally! If your country is not listed at checkout, feel free to email us or call us toll free at 1-866-674-4367.
Please allow up to 5-6 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can! However, after your package leaves the Energy Muse headquarters, we have no control over the speed to which it arrives at your doorstep.
We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! We offer exchanges and returns for your Energy Muse jewelry pieces within 21 days of your purchase date.
Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale (it will be specified at the bottom of the description on the product page). That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers makes for happy crystals!
Request an RMA by emailing us at firstname.lastname@example.org and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone or walk-in) and a which item you wish to return. The merchandise does not have to be physically received back at the Energy Muse Jewelry headquarters within 21 days, but it does have to be in the possession of the shipper (along with the valid RMA).
As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges. Most returns are processed within 10 days of receipt in our warehouse. Credit/refund reflection is dependent upon your bank's cycle.
We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.
Please return to:
Energy Muse Jewelry
2301 W. 205th Street, Suite 104
Torrance, CA 90501
Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are sometimes unable to cancel or make changes to your order after you have placed it with us if the order has already shipped out.
We do not recommend that you wear your jewelry in water or get it wet repeatedly. Overtime, water and moisture can break down the stringing materials used to create your piece and cause it to break.
Most Energy Muse Jewelry is unisex. Some of the necklaces and bracelets have various size options though. For necklaces, the most common length for women is 16.5". The most common length for men is 21.5". For bracelets, the most common size for women is the 7.5" and for men is the 8". Learn more about our Jewelry Sizes by clicking here.
If you are still unsure about what size to buy, use a piece of string to measure the size of your wrist. Make the string fit like you'd want your piece to fit. Measure your string with a ruler and choose the size that is the closest to that measurement!
You can wear multiple pieces of jewelry or work with multiple crystals at once, but we do have some recommendations on how to work with multiple crystals or pieces of jewelry. Get to know each crystal or jewelry on its own, for 10 days, first. Then set intentions for each crystal or jewelry that work together. Focus your energy on one intention at a time for the maximum benefits.
We recommend cleansing your jewelry when it begins to feel heavy. As a general guideline, cleanse your jewelry every 5-7 days to keep your crystals at their highest vibration possible.
Yes we can! Learn more about our repair and restringing process here.
Should your jewelry break within the first 90 days of you purchasing it, we will repair your piece at no charge, provided the proof of purchase is included with your restring.
A standard restring and shipping fee will be applied to all other repairs that are over this 90-day period (see Restring/Repair form for more details). If your purchase was made through one of our resellers, we encourage you to send your restring directly to us, along with your original receipt.
For more information, visit our repair & restring page.
First you want to cleanse your crystals. Then you want to set your intention for your crystal or jewelry. Once you’ve done both of those things, you can explore the different ways to use crystals.
Once you've picked out your crystal or jewelry, it's important that you cleanse it to clear the energy of the many hands that touched it before you. We recommend running a new crystal under clean water and then placing it outside under the sun or moon for a few hours. Next, light some sage or frankincense resin on a charcoal and infuse the crystal or jewelry in the sacred smoke. Lastly, to clear any lingering or stagnant energy in the crystal, place it in a room with high-vibrational music playing like mantras. We find this simple four-step process of water, sun or moon energy, sacred smoke, and music cleanses the crystals on a multi-vibrational level.
Intentions help us invite a specific energy and goal into our life. Sometimes daily intentions are designed to contribute to a larger, longer-term goal, such as an intention of meditating daily to have better health. Other times intentions are mindsets purely for that specific day or moment, like expressing gratitude for a person or situation. Setting intentions allows you to connect with the energy of your crystal or jewelry to help bring your goals or mental shifts to life.
Using healing crystals is simple. There is no right or wrong ways to use them. Here are a few of our favorite ways to use them.
There are three energy channels in your body known as nadis, which travel up the left, right and center of your body. Each of these energy channels controls different aspects of yourself, and by wearing healing crystals on different sides of the body, you can bring extra energy to those energy channels.
The left side of your body is your receiving side, dealing with your internal self. This is where your habits, motivation (or lack of) and emotions reside. When you wear jewelry on this side of your body, you can make internal shifts or invite specific energy into your life.
The right side of your body drives your action. Wearing crystals on this side of your body aids in your productivity and controls the energy you put out into the world. This is your giving side. To decide what side of the body to wear your bracelet, you really have to tune into yourself and know deeply what is at the root of your blockage.
This is just a guideline! Trust your intuition and go with what feels that best.
Crystals work to amplify the energy you are putting out into the universe. In order for the crystal to work, you have to work. Set your intention each morning and connect with its energy. Cleanse your crystal often and put out the energy you wish to receive. Then be patient. The crystals will bring you what you need exactly when you need it. Be open to receiving in a way that is different than you expected. For example, to bring in wealth, you may set the intention of working hard and earning a promotion, however the universe may guide you to a new venture. Keep an open mind and notice what signs the universe is sending your way to guide you.
Also keep in mind that healing and "the work" isn’t always unicorns and rainbows. You may have experience a lot of emotions or be confronted with things you don’t wish to face, which are energetic blocks. By connecting with your crystal to keep you calm, centered and knowing during this time and allowing these things to be addressed, you’ll be able move forward. Once you are able to break through these blocks, you’ll experience a clear message on how to achieve your intention.
It typically takes up to 4 to 6 weeks once we receive your repair.