Frequently Asked Questions

We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at [email protected] (Monday - Friday 9am to 5pm PST) We are happy to answer all questions you may have!

ORDERS & PAYMENTS

We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at [email protected] monday through friday 9am to 5pm pst. we are happy to answer all questions you may have!

If you wish to cancel your order, please email us at [email protected] as soon as you can! Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are sometimes unable to cancel or make changes to your order after you have placed it with us if the order has already shipped out.

Once your order has been placed you will receive a confirmation email that we are processing your order. Once your order has been shipped you will receive a separate email with a tracking number. To view the status of pending orders, you can visit the order history page while signed in to your account.

Credit Cards- We accept American Express, Mastercard, Visa, Discover, Check and U.S. Money Orders. We do not accept Cash or Travelers Checks.

PayPal - Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Store credit and gift certificates- Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. Our E-Gift Cards are instantly delivered via e-mail, redeemable on our website, and they never expire!

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

Only California residents will be charges sales tax.

We recommend for all international orders that you use the Paypal option to process international credit cards. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your credit card number.

SHIPPING AND DELIVERY

For all Domestic Orders Shipping within the Continental U.S.

Orders less than $50 ~ $3.95

Orders between $50 - $99 ~ $4.95

Order above $99 ~ FREE

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package.

As you checkout, you will have the option to select next day, two day, UPS Ground or even Free Shipping if you are eligible.

Please allow a processing time of 3 to 7 business days from the time of placing your order for your Energy Muse pieces and crystals to ship. We will contact you if we anticipate a major delay in the order!

Transit times are typically 2 to 7 business days within the continental US and up to 4 weeks for international delivery.

  • Orders shipping via Ground may take 7 to 12 business days to be delivered.
  • Orders shipping via expedited methods arrive in about 1-3 business days (depending on the method selected). 
  • Business days do not include weekends and/or holidays.

Energy Muse does not ship Saturdays, Sundays or on national holidays. Orders ship within 3 to 7 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you if this is the case with your order.

Continental US orders are shipped via UPS or USPS. All continental US orders must ship to a physical address, please do not use a PO Box as your shipping address.

Credit Card approval must be obtained before the order is shipped. You will receive a follow-up email confirming the total of your order, including shipping and handling charges and sales tax.

You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

The best way to find out the status of your order is to log into your account. You can also follow the link from your tracking email.

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package.

Please allow up to 3-4 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can! However, after your package leaves the Energy Muse headquarters, we have no control over the speed to which it arrives at your doorstep.

As you checkout, you will have the option to select next day, two day, UPS Ground or even Free Shipping if you are eligible.

Because we love and want to take care of our Earth, all Energy Muse products are packaged and shipped in eco-friendly, recyclable options—including biodegradable packing peanuts (they dissolve in water!).

RETURNS & EXCHANGES

We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! We offer exchanges and returns for your Energy Muse jewelry pieces within 21 days of your purchase date. Shipping charges are not refundable. 

Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale (it will be specified at the bottom of the description on the product page). That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers makes for happy crystals!

Request an RMA by emailing us at [email protected] and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone or walk-in) and which item you wish to return. The merchandise does not have to be physically received back at the Energy Muse Jewelry headquarters within 21 days, but it does have to be in the possession of the shipper (along with the valid RMA).

We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.

Please return to:

Energy Muse Jewelry

2301 W. 205th Street, Suite 103

Torrance, CA 90501

Shipping charges on expedited orders are not refundable.

Energy Muse offers a jewelry warranty of 90-days. If your jewelry breaks within 90 days of purchase, Energy Muse will honor a one-time replacement of that piece (or one of equivalent value if the item is out of stock) due to a production defect. Please email a photo of your piece to [email protected] within that time period. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.

If you receive an item that is damaged, please contact customer service immediately.

After the 90-day warranty period, repairs will be outsourced to our company’s approved partner: Beads of Paradise. If you would like your jewelry repaired, please contact this company directly to restring and restore your piece.

Beads of Paradise

16 E. 17th Street

New York, NY 10003

Contact: i[email protected] within that time period. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.

If you have any questions about our repair policy, please reach out to us at [email protected] and we can help you find the perfect solution for your jewelry.

Once we receive your return, and it has been processed, we will refund your money back to your original method of purchase within 48 hours. Please note, returns do take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

GIFTING ENERGY MUSE

Purchase here!

Gift cards can be redeemed during checkout. When filling out your payment information, place your gift code in the gift card or discount code box, and hit apply. Once you click “APPLY”, your total will be adjusted.

We do not include an invoice or receipt in any packaged order that is shipped out. If your package is a gift, they will not receive any information about the value of the package contents.

WHY ENERGY MUSE

We started our business nearly two decades ago because we wanted to share the joy, peace and healing we’d discovered through our experiences with crystals. Those who know how powerful crystal energy is, understand why it is vital to respect where it comes from. Taking crystals from the Earth in an unethical way affects the energy of the stone. That’s why we have always worked so hard to establish relationships with family-owned mines and other sources who are mindful when mining.

We want to be assured that our crystals are of the highest quality, and that they were obtained in a loving way. The reason we spend so much time hand selecting our crystals from our trusted vendors, is that we want each crystal to be vibrating at its highest frequency when it arrives to its new home. While buying crystals in mass quantities from certain sources may result in a lower cost, we prioritize the authenticity, energetic integrity and ethical sourcing of our crystals above all else. At the end of the day, we buy from someone we trust, and we want you to do the same. So whether you’re looking through your local crystal shop, or shopping online, make sure that the stones you’re looking to handle and place in your home are coming from a source you trust. When we put positive effort into respecting the Earth, that energy circles back our way.

Our website is in real time. All available sizes and crystals are displayed online. If your crystal is not showing up, it is unfortunately out of stock.

For all press inquiries please contact: [email protected]

CRYSTAL FAQ'S

Choosing a crystal can be overwhelming. There are so many options! How do you know which one you need at this moment? Healing with crystals is a very individualized experience. You may really connect with a particular crystal, while someone else may gravitate towards a different crystal—even if you’re using the crystal for the same intention. 

Finding the right stone is like any practice of wellness. It requires patience while you quiet the mind and realign the mind/body balance. Hold the stone in your hand and quietly think of your intention. Notice if you feel sensations such as hot or cold, pulsations, or calmness and tranquility. These are all signs that this particular rock is perfect for your healing needs.

Or try our Crystal Test! The purpose of the crystal quiz is to give you a chance to tap into your intuition. Find out exactly which crystals are right for you in this moment when you let go and trust in yourself to choose the best ones.

First you want to cleanse your crystals. Then you want to set your intention for your crystal or jewelry. Once you’ve done both of those things, you can explore the different ways to use crystals.

Once you've picked out your crystal or jewelry, it's important that you cleanse it to clear the energy of the many hands that touched it before you. We recommend running a new crystal under clean water and then placing it outside under the sun or moon for a few hours. Next, light some sage or frankincense resin on a charcoal and infuse the crystal or jewelry in the sacred smoke. Lastly, to clear any lingering or stagnant energy in the crystal, place it in a room with high-vibrational music playing like mantras. We find this simple four-step process of water, sun or moon energy, sacred smoke, and music cleanses the crystals on a multi-vibrational level.

Intentions help us invite a specific energy and goal into our life. Sometimes daily intentions are designed to contribute to a larger, longer-term goal, such as an intention of meditating daily to have better health. Other times intentions are mindsets purely for that specific day or moment, like expressing gratitude for a person or situation. Setting intentions allows you to connect with the energy of your crystal or jewelry to help bring your goals or mental shifts to life.

Using healing crystals is simple. There is no right or wrong ways to use them. Here are a few of our favorite ways to use them.

  • Hold them in your hands and try meditating with crystals
  • Create a crystal grid
  • Design a sacred space for meditation
  • Carry crystals in your pocket or purse
  • Lay crystals on your body
  • Bring crystals with you to yoga class
  • Use crystals as home décor to add positive energy

Crystals work to amplify the energy you are putting out into the universe. In order for the crystal to work, you have to work. Set your intention each morning and connect with its energy. Cleanse your crystal often and put out the energy you wish to receive. Then be patient. The crystals will bring you what you need exactly when you need it. Be open to receiving in a way that is different than you expected. For example, to bring in wealth, you may set the intention of working hard and earning a promotion, however the universe may guide you to a new venture. Keep an open mind and notice what signs the universe is sending your way to guide you.

Also keep in mind that healing and "the work" isn’t always unicorns and rainbows. You may have experience a lot of emotions or be confronted with things you don’t wish to face, which are energetic blocks. By connecting with your crystal to keep you calm, centered and knowing during this time and allowing these things to be addressed, you’ll be able move forward. Once you are able to break through these blocks, you’ll experience a clear message on how to achieve your intention.

Try our Crystal Identifier Tool! We are still building this tool out - the more people that use it, the more accurate it gets.

If our identifier tool doesn't find a result, please post a photo in our Crystal Lover Facebook Group. Posting it in the group allows for an amazing group of over 5,000 people to help you identify your stone as quickly as possible. When taking the photo please try to use the best natural lighting possible.

While the energetic healing properties of your crystal will remain the same regardless of shape, size, color, or texture, each experience you have with these crystals may differ.

Before you combine different crystals, start by using one at a time. Set your intention for your first crystal and use it for 10 days. Notice how its energy affects your day, your mind and spirit.

These vibrant stones are created in-part by mother nature, and in-part by human craftsmanship. By heat treating quartz with platinum or gold, a radiant shade of colors emerges. The result is a crystal bond that holds the healing properties of both quartz and the precious metal it was bonded with.

Chakras are energy wheels along your spine. There are seven main chakras, known as the root, sacral, solar plexus, heart, throat, third eye and crown chakras. They are tied to physical and emotional problems in the body. Analyzing what is happening with your chakras is a powerful way to tune into your mind, body and spirit. Review the Chakra Stones Chart to see which stones you need and how to practice chakra healing with crystals. You can find more information about specific chakras here:

Creating a sacred space is just about dedicating a specific area to the rejuvenation of your spirit. For some people, that may mean creating a sacred altar, while for others it might just be a meditation pillow in a peaceful area of your home, or a spot outside that feels tranquil to you. Over time, when you go to the same place to do prayers, meditate, or do whatever healing work that speaks to you, there’s an energy that builds up. It triggers your mind to feel soothed the moment you enter that space because it subconsciously recognizes it as a space of relief. Whatever relics, crystals or sacred objects you place in this space will hold that energy for you. It doesn’t have to be ornate.

Follow Energy Muse on Facebook, Twitter, Instagram and Pinterest and read our blog to find healing crystal information and inspiration! Also, be sure to check out our healing crystal book, Crystal Muse, filled with all of our secrets in it!

JEWELRY FAQ'S

At this time, we do not make custom designs. Each piece of jewelry was designed by crystal expert, Heather Askinosie, with a specific crystal formula to best super charge the wearers intention.

At this time, we do not make custom bracelet sizes.

We do not recommend that you wear your jewelry in water or get it wet repeatedly. Overtime, water and moisture can break down the stringing materials used to create your piece and cause it to break. 

Most Energy Muse Jewelry is unisex. Some of the necklaces and bracelets have various size options though. For necklaces, the most common length for women is 16.5". The most common length for men is 21.5". For bracelets, the most common size for women is the 7.5" and for men is the 8". Learn more about our Jewelry Sizes by clicking here.

If you are still unsure about what size to buy, use a piece of string to measure the size of your wrist. Make the string fit like you'd want your piece to fit. Measure your string with a ruler and choose the size that is the closest to that measurement!

Before you combine wearing different crystal healing jewelry pieces, start by using one at a time. Set your intention for your first piece and use it for 10 days. Notice how its energy affects your day, your mind and spirit.

Even though your jewelry is cleansed before you receive it, it is still very important that you take the time to cleanse your jewelry before you wear it. There are many ways you can cleanse your jewelry! Here are our top 4 ways that we recommend:

  • Place your jewelry on the soil or branches of a healthy houseplant for 24 hours.
  • Place your jewelry outside under the sun or full moon for at least 4 hours.
  • Steadily hold your jewelry in the smoke of a burning Sage stick or Palo Santo stick until your piece becomes still.
  • Lay your jewelry on a piece of Selenite or Quartz Crystal for at least 6 hours.

We recommend cleansing your jewelry when it begins to feel heavy. As a general guideline, cleanse your jewelry every 5-7 days to keep your crystals at their highest vibration possible.

Energy Muse Jewelry is specially designed to enhance the wearer's own energy. The jewelry is empowered by the wearer's personal intentions to change or improve them. As an energy enhancer, Energy Muse Jewelry  relies on the wearer to be effective. The responsibility for empowering the energy enhancing capability of Energy Muse Jewelry is solely with the wearer. Therefore, no express warranties are given and no affirmation of Energy Muse Jewelry LLC by words or actions will constitute a warranty. Energy Muse Jewelry LLC is sold on an "as is" basis. The entire risk as to the quality and performance of the jewelry is with the buyer and or wearer. Should the jewelry prove defective following its purchase, the buyer and or wearer, and not the manufacturer, distributor or retailer assumes the entire cost of all necessary servicing or repair.

There are three energy channelsin your body known as nadis, which travel up the left, right and center of your body. Each of these energy channels controls different aspects of yourself, and by wearing healing crystals on different sides of the body, you can bring extra energy to those energy channels.

The left side of your body is your receiving side, dealing with your internal self. This is where your habits, motivation (or lack of) and emotions reside. When you wear jewelry on this side of your body, you can make internal shifts or invite specific energy into your life. 

The right side of your body drives your action. Wearing crystals on this side of your body aids in your productivity and controls the energy you put out into the world. This is your giving side. To decide what side of the body to wear your bracelet, you really have to tune into yourself and know deeply what is at the root of your blockage.

This is just a guideline! Trust your intuition and go with what feels that best.