Yes, we can ship internationally! If your country is not listed at checkout, feel free to email us or call us toll free at 1-866-674-4367. 

Please allow up to 5-6 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can! However, after your package leaves the Energy Muse headquarters, we have no control over the speed to which it arrives at your doorstep. 

We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! We offer exchanges and returns for your Energy Muse jewelry pieces within 21 days of your purchase date.

Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale (it will be specified at the bottom of the description on the product page). That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers makes for happy crystals! 

Request an RMA by emailing us at info@energymuse.com and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone or walk-in) and which item you wish to return. The merchandise does not have to be physically received back at the Energy Muse Jewelry headquarters within 21 days, but it does have to be in the possession of the shipper (along with the valid RMA).

As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges. Most returns are processed within 10 business days of receipt in our warehouse. Credit/refund reflection is dependent upon your bank's cycle.

We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.

Please return to:

Energy Muse Jewelry
2301 W. 205th Street, Suite 103
Torrance, CA 90501

If you wish to cancel your order, please call us at toll free 1-866-674-4367 or email us at info@energymuse.com as soon as you can! 

Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are sometimes unable to cancel or make changes to your order after you have placed it with us if the order has already shipped out. 

We do not recommend that you wear your jewelry in water or get it wet repeatedly. Overtime, water and moisture can break down the stringing materials used to create your piece and cause it to break. 

Most Energy Muse Jewelry is unisex. Some of the necklaces and bracelets have various size options though. For necklaces, the most common length for women is 16.5". The most common length for men is 21.5". For bracelets, the most common size for women is the 7.5" and for men is the 8". Learn more about our Jewelry Sizes by clicking here.

If you are still unsure about what size to buy, use a piece of string to measure the size of your wrist. Make the string fit like you'd want your piece to fit. Measure your string with a ruler and choose the size that is the closest to that measurement!

You can wear multiple pieces of jewelry or work with multiple crystals at once, but we do have some recommendations on how to work with multiple crystals or pieces of jewelry. Get to know each crystal or jewelry on its own, for 10 days, first. Then set intentions for each crystal or jewelry that work together. Focus your energy on one intention at a time for the maximum benefits. 

We recommend cleansing your jewelry when it begins to feel heavy. As a general guideline, cleanse your jewelry every 5-7 days to keep your crystals at their highest vibration possible.

Energy Muse offers a jewelry warranty of 90-days. If your jewelry breaks within 90 days of purchase, Energy Muse will honor a one-time replacement of that piece (or one of equivalent value if the item is out of stock) due to a production defect. Please email a photo of your piece to info@energymuse.com within that time period. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.

Starting November 1st, 2018, our Repair policy will change to better serve our customers: After the 90-day warranty period, repairs will be outsourced to our company’s approved partners: Beads of Paradise for all other jewelry styles. If you would like your jewelry repaired, please contact these companies directly to restring and restore your piece.

Beads of Paradise
16 E. 17th Street
New York, NY 10003
Contact: info@beadsofparadisenyc.com

First you want to cleanse your crystals. Then you want to set your intention for your crystal or jewelry. Once you’ve done both of those things, you can explore the different ways to use crystals. 

Once you've picked out your crystal or jewelry, it's important that you cleanse it to clear the energy of the many hands that touched it before you. We recommend running a new crystal under clean water and then placing it outside under the sun or moon for a few hours. Next, light some sage or frankincense resin on a charcoal and infuse the crystal or jewelry in the sacred smoke. Lastly, to clear any lingering or stagnant energy in the crystal, place it in a room with high-vibrational music playing like mantras. We find this simple four-step process of water, sun or moon energy, sacred smoke, and music cleanses the crystals on a multi-vibrational level.

Intentions help us invite a specific energy and goal into our life. Sometimes daily intentions are designed to contribute to a larger, longer-term goal, such as an intention of meditating daily to have better health. Other times intentions are mindsets purely for that specific day or moment, like expressing gratitude for a person or situation. Setting intentions allows you to connect with the energy of your crystal or jewelry to help bring your goals or mental shifts to life.

Using healing crystals is simple. There is no right or wrong ways to use them. Here are a few of our favorite ways to use them.

• Hold them in your hands and try meditating with crystals
• Create a crystal grid
• Design a sacred space for meditation
• Carry crystals in your pocket or purse
• Lay crystals on your body
• Bring crystals with you to yoga class
• Use crystals as home décor to add positive energy

There are three energy channels in your body known as nadis, which travel up the left, right and center of your body. Each of these energy channels controls different aspects of yourself, and by wearing healing crystals on different sides of the body, you can bring extra energy to those energy channels.

The left side of your body is your receiving side, dealing with your internal self. This is where your habits, motivation (or lack of) and emotions reside. When you wear jewelry on this side of your body, you can make internal shifts or invite specific energy into your life. 

The right side of your body drives your action. Wearing crystals on this side of your body aids in your productivity and controls the energy you put out into the world. This is your giving side. To decide what side of the body to wear your bracelet, you really have to tune into yourself and know deeply what is at the root of your blockage.

This is just a guideline! Trust your intuition and go with what feels that best. 

Crystals work to amplify the energy you are putting out into the universe. In order for the crystal to work, you have to work. Set your intention each morning and connect with its energy. Cleanse your crystal often and put out the energy you wish to receive. Then be patient. The crystals will bring you what you need exactly when you need it. Be open to receiving in a way that is different than you expected. For example, to bring in wealth, you may set the intention of working hard and earning a promotion, however the universe may guide you to a new venture. Keep an open mind and notice what signs the universe is sending your way to guide you.

Also keep in mind that healing and "the work" isn’t always unicorns and rainbows. You may have experience a lot of emotions or be confronted with things you don’t wish to face, which are energetic blocks. By connecting with your crystal to keep you calm, centered and knowing during this time and allowing these things to be addressed, you’ll be able move forward. Once you are able to break through these blocks, you’ll experience a clear message on how to achieve your intention. 

Starting November 1st, 2018, our Repair policy will change to better serve our customers: After the 90-day warranty period, repairs will be outsourced to our company’s approved partners: Beads of Paradise for all other jewelry styles. If you would like your jewelry repaired, please contact these companies directly to restring and restore your piece.

Beads of Paradise
16 E. 17th Street
New York, NY 10003
Contact: info@beadsofparadisenyc.com

CLICK HERE for more information.

If you have any questions about our repair policy, please reach out to us at info@energymuse.com and we can help you find the perfect solution for your jewelry.