Repairs

RETURNS

We have the best intentions at heart, and we sincerely hope that you have a positive experience with our products. However, if you received your Energy Muse order and are not satisfied with it, you are welcome to exchange it or return it within 21 days of the ship date for a refund less shipping to the original method of payment.  

Please note that it may take 7-10 business days from the date you return is received for the refund to be processed.

Exclusions: Discounted or sale items, one-of-a-kind items & items noted as final sale on the website are not eligible for returns/exchanges. Gift cards are not redeemable for cash and cannot be returned for refund. Energy Muse is not responsible for lost or stolen gift cards.

If you have any questions about your return or exchanges, we’re happy to help! You can email our customer service team at info@energymuse.com.

MAILING ADDRESS:

Energy Muse
Attn: Returns
2301 W. 205th Street, Suite 103
Torrance, CA 90501

JEWELRY WARRANTY

All of our jewelry is handmade with the utmost care and then checked by our production team to ensure the highest quality. But we’re human, and once in a while, something may slip past us.

Energy Muse offers a jewelry warranty of 90-days. If your jewelry breaks within 90 days of purchase, Energy Muse will honor a one-time replacement of that piece (or one of equivalent value if the item is out of stock) due to a production defect. Please email a photo of your piece to info@energymuse.com within that time period. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.

REPAIRS

Starting November 1st, 2018, our Repair policy will change to better serve our customers: After the 90-day warranty period, repairs will be outsourced to our company’s approved partners: Beads of Paradise for all other jewelry styles. If you would like your jewelry repaired, please contact these companies directly to restring and restore your piece.

Beads of Paradise
16 E. 17th Street
New York, NY 10003
Contact: info@beadsofparadisenyc.com

CLICK HERE for more information.

If you have any questions about our repair policy, please reach out to us at info@energymuse.com and we can help you find the perfect solution for your jewelry.