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Repairs

What does it mean when your crystal jewelry breaks?

At Energy Muse, we design our jewelry to help the wearer achieve a desired outcome. When this jewelry breaks, it’s easy to feel defeated, as if you put your intention out into the universe, only to have it shattered. In truth, this can be a positive indicator of a breakthrough or necessary change that you need to make to further your journey. There are a couple of main energy contributors that factor into breaks.
  • If you’ve recently experienced a major development in the intention that you set, such as the clearing of an energy block or the opening of a new opportunity, that could have caused a simultaneous release in your jewelry.
  • Another alternative is that this energy is not vibing with your own energy or your needs at this time. You are the only one who can decipher if you were connecting to the energy before the break, or if it wasn’t the right energetic fit for you at this time. Listen to yourself, and pay attention to what the crystals are telling you.
  • And of course, sometimes jewelry just breaks! All of our crystal jewelry is handmade with the utmost care and then checked by our production team to ensure the highest quality. But we’re human and occasionally, something may slip past us and we truly apologize.
When your piece breaks, consider these options and see if you feel one resonate with you.Many of our customers love wearing their jewelry every day, and would like their piece restrung. We can do this for you! However, if you feel as if you have worked through the energy cycle and outgrown the piece, it may be time to consider purchasing another piece of Energy Muse Jewelry that is more in tune with your current energy needs. If this is true for you, we encourage you to use our Shop By Intention feature to find a new piece that is perfect for your present moment.

What happens during Energy Muse's restringing process?

When your jewelry is restrung, it experiences a cleansing, rejuvenation and reactivation process. Your jewelry is:

  • Cleansed with high-grade herbs and resins to purify and cleanse the energy.

  • Professionally restrung, replacing any gemstones that were missing, broken or have lost their energetic vibrancy, restoring your piece to its original energetic intention.

  • Evaluated to make sure each gemstone is stored and is holding its original pattern and energetic intention.

  • Placed in a sacred healing room for at least 24 hours to be reactivated and reenergized through sacred geometry, sound, chanting and color therapy, ensuring that it vibrates at its highest frequency.

  • Sent back to you with love and gratitude.

Your jewelry may look slightly different after it is restrung, since your piece will be enhanced with the latest gemstones and materials that are available. We constantly strive to make our pieces from the highest-grade gemstones and materials.

Restring Pricing 

Should your jewelry break within the first 90 days of you purchasing it, we will repair your piece at no charge, provided the proof of purchase is included with your restring.

A standard restring and shipping fee will be applied to all other repairs that are over this 90-day period (see Restring/Repair form for more details). If your purchase was made through one of our resellers, we encourage you to send your restring directly to us, along with your original receipt.

To have your Energy Muse Jewelry piece restrung, follow these 3 simple steps:

  1. Print and fill out the Restringing Form: Click on the “download restringing form” below and a new window will open with the Restringing Form. Print this and fill in all the specifics of your restring.

    Note: Adobe Acrobat reader will be needed for viewing the document. If you need to download a free version of Adobe Acrobat, please click here. (link to the program that to the download)

    IMPORTANT: Energy Muse must have your payment before any restring work can begin. If paying by Money Order or Check (NOTE: US Money Orders or Checks ONLY. Money Orders must be issued by a United States Bank.), please include it along with your Restring piece(s). If you are paying by Credit Card, please include the card information on the form, or email us at info@energymuse.com or call us to arrange payment. Energy Muse WILL NOT contact you for payment; you must contact us before any repairs are made.

  2. Mail the form and jewelry to:
    Energy Muse Jewelry
    2301 W. 205th Street, Suite 104
    Torrance, CA 90501
    Attn: Restrings

  3. Packaging Instructions: We recommend that you send your jewelry back in a padded envelope and that you insure your package. If the jewelry is lost or stolen in the mail, it is not our responsibility to replace it.