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We put together a list of our most Frequently Asked Questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at info@energymuse.com or call us at 1 (866) 674-4367 Monday through Friday 9AM to 5PM PST. We are happy to answer all questions you may have!

FAQ Topics

 Can I return or exchange merchandise?

We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! We offer exchanges and returns for your Energy Muse jewelry pieces within 21 days of your purchase date.

Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale (it will be specified at the bottom of the description on the product page). That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers makes for happy crystals! 

Request an RMA by emailing us at info@energymuse.com and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone or walk-in) and which item you wish to return. The merchandise does not have to be physically received back at the Energy Muse Jewelry headquarters within 21 days, but it does have to be in the possession of the shipper (along with the valid RMA).

As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges. Most returns are processed within 10 business days of receipt in our warehouse. Credit/refund reflection is dependent upon your bank's cycle.

We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.

Please return to:

Energy Muse Jewelry
2301 W. 205th Street, Suite 103
Torrance, CA 90501