We put together the following information to help
answer most of the questions that we receive. If you need additional
assistance please email us at firstname.lastname@example.org or call us at: 1-866-674-4367 (toll-free number valid only in US and Canada) or 1-310-787-8443 from 9am-5pm Pacific Time, M-F and we'll be happy to help!
You can order online via our secure website or you can call us at 1.866-NRG-GEMS (U.S. & Canada Only) or 310-787-8443.
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Yes, we currently ship to the following countries:
Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Chile, China, Costa Rica, Croatia, Czech Republic, Dominican Republic, Finland, France, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Panama, Poland, Portugal, Puerto Rico, Romania, Saint Lucia, Saint Martin, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, US Virgin Islands, US Minor Outlying Islands, Vatican City.
Shopping from Japan, Scandinavia or Indonesia?
Please visit one of our exclusive distributors in your region. Click here for more information.
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Yes! The public is welcome to visit and shop our
headquarters office in Torrance, CA. We're open from 9-5pm M-F. Come on by!
Energy Muse Jewelry
2301 W. 205th St.
Torrance, CA 90501
Energy Muse does not ship Saturdays, Sundays, or on national holidays.
Orders ship within 3-10 business days. Occassionnally orders will
take longer depending upon gemstone availability. We will notify you if
this is the case.
Continental US orders are shipped via UPS. All Continental US orders
must ship to a physical address, please do not use a PO Box as your
Credit card approval must be obtained before the
order is shipped. You will receive a follow-up e-mail confirming the
total of your order, including shipping and handling charges and sales
All orders to street addresses will be shipped
via United Parcel Service ("UPS"). Orders will not be
shipped or delivered on Saturday or Sunday. We are not able to ship
orders to P.O. Boxes except in the case of APO or FPO addresses.
You may request expedited delivery for
an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is
Shipping may be delayed due to out-of-stock items,
as we only ship complete orders to keep your shipping costs low. We will
notify you if your order is delayed.
The cost of shipping will vary depending on where
you are shipping, what is being shipped and how quickly wish to receive
your Energy Muse jewelry. As you checkout, you have the option to select
next day, two day or UPS Ground, etc.
All of the gemstones and crystals we use in our jewelry are natural and come from Mother Nature. Due to this, the size, color, and pattern (striations, mixing of colors , etc.) of the beads will vary. However, the slight variance in color or pattern will in no way compromise the intention and energy of your piece!
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To ensure the highest possible quality, every
Energy Muse piece is carefully handcrafted, energized and cleansed. As a
result delivery of your Energy Muse piece may take 3 to 10 business days
from time of order. We will contact you if we anticipate a major delay in
The best way to find out about your order is to email email@example.com.
Yes. You can log into your Energy Muse Account from our website and check any backorder messages. We try to update these as often as possible, so if you don't see an update after a few days you can contact us at firstname.lastname@example.org and we will be happy to give you an update.
We accept American Express, Mastercard, Visa, Check
and U.S. Money Orders. We do not accept Discover, Debit Cards, Cash or
Travelers Checks. Money Orders must be issued by a United States Bank.
Yes. We make every effort to protect your online
order information by using Secure Sockets Layer (SSL) technology. SSL
encrypts your order information to ensure it remains private and secure.
Merchandise can be returned unworn and in its
original condition for full credit within 14 days of the date it left
our studio/warehouse (regardless of when you actually took delivery of
the merchandise). You must get a valid Return Merchandise Authorization
(RMA) from Energy Muse and get the merchandise to a shipper to return
back to us.
Any returns or exchanges after 14 days will be charged a restocking fee of 15%.
No returns or exhanges will be accepted after 30 days.
Request an RMA by emailing Energy Muse at
email@example.com and provide us with either your order Confirmation
Number (for orders placed online) or Invoice Number (for orders placed
via phone or walk-in) and a description of the item you wish to return.
Customers outside of the United States must request an RMA within 21 days of studio/warehouse shipment date.
NOTE: The merchandise does not have to be
physically received back at the Energy Muse Jewelry studio/warehouse
within 14 days (U.S.) or 21 days (International), but it does have to be
in the possession of the shipper (along with the valid RMA). RMAs must
be valid, unexpired, and issued for the merchandise being returned.
Only one RMA is issued per return. When it expires, you may no longer
return the merchandise.
As soon as your valid return is received and
processed, you will be credited for the cost of the merchandise minus
shipping charges. Most returns are processed within 10 days of receipt
in our warehouse. Credit/refund reflection is dependent upon your
It is recommended that you send the merchandise
back in a padded envelope and that you insure the package. If the
merchandise is lost or stolen in the mail, it is not the responsibility
of Energy Muse Jewelry to replace it.
Jewelry must be returned to:
Energy Muse Jewelry
2301 W. 205th Street, Suite 104
Torrance, CA 90501
Due to our efforts to ensure that you receive your
order, as quickly and accurately as possible, we are usually unable to
cancel or make changes to your order after you have placed it with us.
In most cases the items are shipped out to you within 24 hours of us
receiving your order. If you have any questions or concerns about your
order, please email us at firstname.lastname@example.org
Only California residents will be charged sales tax which is 8.75%.
Energy Muse Jewelry, LLC is specially designed to
enhance the wearer's own energy. The jewelry is empowered by the
wearer's personal intentions to change or improve them. As an energy
enhancer, Energy Muse Jewelry, LLC relies on the wearer to be effective.
The responsibility for empowering the energy enhancing capability of
Energy Muse Jewelry LLC is solely with the wearer. Therefore, no express
warranties are given and no affirmation of Energy Muse Jewelry LLC by
words or actions will constitute a warranty. Energy Muse Jewelry LLC is
sold on an "as is" basis. The entire risk as to the quality and
performance of the jewelry is with the buyer and or wearer. Should the
jewelry prove defective following its purchase, the buyer and or wearer,
and not the manufacturer, distributor or retailer assumes the entire
cost of all necessary servicing or repair. Do not wear in water.
Restringing available if needed.
Most Energy Muse Jewelry is unisex. Some of the
necklaces and bracelets have various sizes. For necklaces, the most
common length for women is 16 1/2". The most common length for men is
19". For bracelets, the most common length for women is 7.5". The most
common length for men is 8".
See Jewelry Wear & Care for detailed
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