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Repairs

CONGRATULATIONS! YOU’VE HAD A BREAKTHROUGH!

At Energy Muse, we design our jewelry to help the wearer achieve a desired outcome. Many believe that it is good luck when your piece of jewelry breaks. It means that you’ve had a breakthrough; a release of old energy blockages and a sign that your desired goal has been reached.

Many of our wearers love wearing their pieces every day, and would like their piece restrung. We can of course do this for you! However, you may have worked through the energy cycle of your Energy Muse piece and outgrown the piece. It may be time to consider purchasing another piece of Energy Muse Jewelry that is more in tune with your current energy needs.

If this is true for you, we encourage you to use our Shop By Intention feature to find a new piece that is perfect for you now.

Restringing:

When your jewelry is restrung, it experiences a cleansing, rejuvenation and reactivation process. Your jewelry is:

  • Cleansed with high-grade copal resin to purify and cleanse the energy.

  • Professionally restrung, replacing any gemstones that were missing, broken or have lost their energetic vibrancy, restoring your piece to its original energetic intention.

  • Evaluated to make sure each gemstone is stored and is holding its original pattern and energetic intention.

  • Placed in a sacred healing room for 24 hours to be reactivated and reenergized through sacred geometry, sound, chanting and color therapy, ensuring that it vibrates at its highest frequency.

  • Sent back to you with love and gratitude.

Your jewelry may look slightly different after it is restrung, since your piece will be enhanced with the latest gemstones and materials that are available. We constantly strive to make our pieces from the highest-grade gemstones and materials.

Restring Pricing: Should your jewelry break within the first 90 days of you purchasing it, we will repair your piece at no charge, provided the proof of purchase is included with your restring.

A standard restring and shipping fee will be applied to all other repairs that are over this 90-day period (see Restring/Repair form for more details). If your purchase was made through one of our resellers, we encourage you to send your restring directly to us, along with your original receipt.

To have your Energy Muse Jewelry piece restrung, follow these 3 simple steps:

  1. Print and fill out the Restringing Form: Click on the “download restringing form” below and a new window will open with the Restringing Form. Print this and fill in all the specifics of your restring.

    Note: Adobe Acrobat reader will be needed for viewing the document. If you need to download a free version of Adobe Acrobat, please click here. (link to the program that to the download)

    IMPORTANT: Energy Muse must have your payment before any restring work can begin. If paying by Money Order or Check (NOTE: US Money Orders or Checks ONLY. Money Orders must be issued by a United States Bank.), please include it along with your Restring piece(s). If you are paying by Credit Card, please include the card information on the form, or email us at restring@energymuse.com or call us to arrange payment. Energy Muse WILL NOT contact you for payment; you must contact us before any repairs are made.

  2. Mail the form and jewelry to:
    Energy Muse Jewelry
    2301 W. 205th Street, Suite 104
    Torrance, CA 90501
    Attn: Restrings

  3. Packaging Instructions: We recommend that you send your jewelry back in a padded envelope and that you insure your package. If the jewelry is lost or stolen in the mail, it is not our responsibility to replace it.