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Frequently Asked Questions

We put together a list of our most Frequently Asked Questions to help answer some of the questions you may have. If you need additional assistance or have any other questions, please email us at customerservice@energymuse.com or call us at 1 (866) 674-4367 Monday through Friday 9AM to 5PM PST. We are happy to answer all questions you may have!

FAQs:

  1. How can I order Energy Muse products?

    You can order online, via our secure website, or you can call us to place a phone order at 1.866.NRG.GEMS.

  2. Do you ship internationally?

    Yes, we currently ship internationally! Below is a list of all the countries we ship to. If you do not see your country listed below, feel free to email or call us and ask about your specific one.

    Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Costa Rica, Croatia, Cuba, Denmark, Dominican Republic, Finland, France, Germany, Greece, Greenland, Guam, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Lebanon, Luxembourg, Madagascar, Malaysia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Panama, Phillipines, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican City, Venezuela

  3. Can I visit and shop at your headquarters office?

    Yes! All customers are welcome to visit and shop at our showroom in Torrance, California. We are open from 9-5 Monday through Friday (except certain holidays). Come see our Sacred Healing Room and set your intention or recharge your pieces! Come on by! No appointment necessary.

    Energy Muse Jewelry Showroom
    2301 W. 205th Street, Suite 104
    Torrance, Ca. 90501

  4. What is the shipping policy?

    Energy Muse does not ship Saturdays, Sundays or on national holidays. Orders ship within 3-10 business days. Occasionally, orders will take longer depending on gemstone availability. We will notify you if this is the case with your order.

    Continental US orders are shipped via UPS or USPS. All continental US orders must ship to a physical address, please do not use a PO Box as your shipping address.

    Credit Card approval must be obtained before the order is shipped. You will receive a follow-up email confirming the total of your order, including shipping and handling charges and sales tax.

    You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

    Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs as low as we can. We will notify you if your order is delayed.

  5. How much is shipping?

    The cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. As you checkout, you will have the option to select next day, two day, UPS Ground or Free Shipping if you are eligible.

  6. Why does my Energy Muse piece look different than the picture on the website?

    All of the gemstones and crystals we use in our jewelry are natural and come from the Earth. Due to this, the size, color and pattern (striations, mixing of colors, rutiles etc.) of the beads will vary from piece to piece. However, the slight variance in your beads will in no way comprise the energy and quality of your piece.

  7. When does an order get shipped?

    To ensure the highest possible quality, every Energy Muse piece is handcrafted, energized and cleansed. As a result, delivery of your Energy Muse piece may take 3-10 business days from the time of your order. We will contact you if we anticipate a major delay in the order.

  8. How can I find out the status of my order?

    The best way to find out the status of your order is to email shipping@energymuse.com.

  9. Can I check the status of my backorder online?

    Yes! If you created an account (and did not check out as a guest), you can log into your Energy Muse account on our website and check any backorder messages. We will try to update these as often as possible, so if you do not see an update after a few days, you can contact us at shipping@energymuse.com and we will be happy to give you an update on your order!

  10. What forms of payment do you accept?

    We accept American Express, Mastercard, Visa, Check and U.S. Money Orders. We do not accept Discover, Cash or Travelers Checks. Money Orders must be issued by a United States Bank. You may also use PayPal to checkout. We recommend that for international customers, you checkout using PayPal and then enter your credit card information.

  11. Is my credit card safe?

    Yes, we make every effort to protect your online information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure.

  12. Can I return or exchange merchandise?

    Request an RMA by emailing Energy Muse at customerservice@energymuse.com and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone or walk-in) and a description of the item you wish to return.

    Customers outside of the United States must request an RMA within 21 days of studio/warehouse shipment date.

    The merchandise does not have to be physically received back at the Energy Muse Jewelry studio/warehouse within 14 days (U.S.) or 21 days (International), but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the merchandise being returned. Only one RMA is issued per return. When it expires, you may no longer return the merchandise.

    As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges. Most returns are processed within 10 days of receipt in our warehouse. Credit/refund reflection is dependent upon your bank's cycle.

    It is recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.

    Jewelry must be returned to:
    Energy Muse Jewelry
    2301 W. 205th Street, Suite 104
    Torrance, CA 90501

  13. Can I cancel my order?

    Due to our efforts to ensure that you receive your order as quickly and as accurate as possible, we are usually unable to cancel or make changes to your order after you have placed it with us. In most cases, the items are shipped out to you in within 24 hours of us receiving the order. If you have any questions or concerns regarding your order, please email us at shipping@energymuse.com.

  14. Will I be charged sales tax?

    Only California residents will be charges sales tax.

  15. What else should I know about my jewelry purchase?

    Energy Muse Jewelry, LLC is specially designed to enhance the wearer's own energy. The jewelry is empowered by the wearer's personal intentions to change or improve them. As an energy enhancer, Energy Muse Jewelry, LLC relies on the wearer to be effective. The responsibility for empowering the energy enhancing capability of Energy Muse Jewelry LLC is solely with the wearer. Therefore, no express warranties are given and no affirmation of Energy Muse Jewelry LLC by words or actions will constitute a warranty. Energy Muse Jewelry LLC is sold on an "as is" basis. The entire risk as to the quality and performance of the jewelry is with the buyer and or wearer. Should the jewelry prove defective following its purchase, the buyer and or wearer, and not the manufacturer, distributor or retailer assumes the entire cost of all necessary servicing or repair. Do not wear in water. Restringing available if needed.

  16. Which jewelry size should I buy?

    Most Energy Muse Jewelry is unisex. Some of the necklaces and bracelets have various size options though. For necklaces, the most common length for women is 16.5". The most common length for men is 21.5". For bracelets, the most common size for women is the 7.5" and for men is the 8".

  17. Can I wear more than one piece of Energy Muse Jewelry at a time?

    We recommend wearing each piece alone for 10 days straight at first. After that, you can begin to combine pieces and wear multiple, making sure that you set your intention for each piece you wear.

  18. How often should I cleanse my jewelry?

    See our Jewelry Wear & Care for detailed cleansing information.